KVC Health Systems · 22 hours ago

Customer Experience Analyst

Kansas City, KS

Full-time

Remote

Entry Level

$43K/yr - $43K/yr

1+ years exp

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Responsibilities

Practice conduct that displays respect for all KVC colleagues and community stakeholders regardless of age, gender, identity, sexual orientation, race, religion, ethnicity or veteran status.

Complete Care Calls (discharge/aftercare communication with guardians) for all KVC Hospital sites

Demonstrate competence with tools and databases used by KVC Hospitals to provide adequate care for clients

Collect, organize, analyze, and present data related to client care provided by KVC Hospitals as assigned

Provide presentations via video conferencing system or in person as needed

Provide on-going monitoring of client care outcomes and report insights to applicable departments and individuals

Participate in Performance Improvement initiatives

Communicate client care and outcomes data in a concise and understandable way

Manage data collected and inputted in Qualtrics

Aid in the evaluation of implementation best practice

Able to navigate challenging situations and professionally communicate with internal and external stakeholders

Work only within the authorized schedule provided by management

Establish and maintain an appropriate work environment in home

Ensure the protection of proprietary company and client information accessible from home

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data collectionData organizationData evaluationElectronic Health RecordChild psychiatric care knowledgeMicrosoft Office proficiencyQualtrics

Required

Bachelor’s degree from an accredited college or university in data science, computer science or social services, psychology, management information systems or other related field of study

A minimum of at least one year of experience in data collection, organization and evaluation

At least 21 years old

Valid Drivers License

Valid Auto Insurance