C.S. Mott Children's Hospital · 21 hours ago
Customer Experience Analyst Intermediate (REMOTE)
Ann Arbor, MI
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Partner with senior team members to plan and implement change management strategies targeting clinicians, researchers, and healthcare professionals.
Support the development of audience-specific communication plans, ensuring alignment with strategic goals.
Create and maintain internal communications content, including announcements, web content, targeted email, newsletters, presentations, and executive talking points.
Conduct audience research, interviews, and impact assessments to understand the unique needs of healthcare providers and inform communication strategies.
Develop strategies to engage key stakeholders and align them with upcoming changes.
Monitor and measure the effectiveness of communication strategies, adjusting as needed.
Identify and mitigate risks associated with organizational changes.
Help educate sponsors on their roles in driving change and provide them with communication tools.
Contribute to decision-making processes related to communication and change management.
Monitor the execution of change initiatives and assist in fine-tuning strategies for sustained adoption.
Qualification
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Required
Bachelors degree or equivalent combination of education and experience
2-3 years of experience
Preferred
Excellent written and verbal communication skills; ability to tailor messages for diverse audiences.
Strong interpersonal and stakeholder engagement skills.
Familiarity with strategic communication or organizational change management methodologies.
Ability to work independently and collaboratively in a remote environment.
Strong organizational skills, with the ability to manage multiple projects.
Comfortable adapting to change and open to constructive feedback.
Proven ability to meet deadlines and thrive in a fast-paced environment.
Self-motivated, detail-oriented, and reliable in follow-through on commitments.
Benefits
Comprehensive training and career development opportunities
Generous retirement savings plans
Ample paid time off
Wealth of family care support
Company
C.S. Mott Children's Hospital
University of Michigan Health C.S. Mott Children’s Hospital – one of the nation’s best children’s hospitals. Behind the doors of C.S.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase
