28 applicants

Company

University of Michigan · 22 hours ago

Customer Experience Analyst Intermediate (REMOTE)

Ann Arbor, MI

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Partner with senior team members to plan and implement change management strategies targeting clinicians, researchers, and healthcare professionals.

Support the development of audience-specific communication plans, ensuring alignment with strategic goals.

Create and maintain internal communications content, including announcements, web content, targeted email, newsletters, presentations, and executive talking points.

Conduct audience research, interviews, and impact assessments to understand the unique needs of healthcare providers and inform communication strategies.

Develop strategies to engage key stakeholders and align them with upcoming changes.

Monitor and measure the effectiveness of communication strategies, adjusting as needed.

Identify and mitigate risks associated with organizational changes.

Help educate sponsors on their roles in driving change and provide them with communication tools.

Contribute to decision-making processes related to communication and change management.

Monitor the execution of change initiatives and assist in fine-tuning strategies for sustained adoption.

Qualification

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Organizational Change ManagementStrategic CommunicationStakeholder EngagementAudience ResearchContent CreationProject ManagementCollaboration Skills

Required

Bachelors degree or equivalent combination of education and experience

2-3 years of experience

Preferred

Excellent written and verbal communication skills; ability to tailor messages for diverse audiences.

Strong interpersonal and stakeholder engagement skills.

Familiarity with strategic communication or organizational change management methodologies.

Ability to work independently and collaboratively in a remote environment.

Strong organizational skills, with the ability to manage multiple projects.

Comfortable adapting to change and open to constructive feedback.

Proven ability to meet deadlines and thrive in a fast-paced environment.

Self-motivated, detail-oriented, and reliable in follow-through on commitments.

Benefits

Comprehensive training and career development opportunities

Generous retirement savings plans

Ample paid time off

A wealth of family care support

Company

University of Michigan

Glassdoor

4.3

The University of Michigan is a public research university that offers undergraduate, graduate, and professional degree programs.

Founded in 1817

Ann Arbor, Michigan, USA

10001+ employees

https://www.umich.edu

H1B Sponsorship

University of Michigan has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (440)

2022 (552)

2021 (503)

2020 (458)