Nutrafol · 19 hours ago
Customer Experience Associate (West Coast) - Future Openings
United States
Full-time
Remote
Entry Level
$50K/yr - $55K/yr
1+ years exp
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Responsibilities
Answer customer calls and reply to email inquiries in a fast-paced environment.
Act as a point of escalation for complex customer and process issues.
Resolve high-priority customer escalation.
Assist customers with navigating the Nutrafol website.
Become an expert on our product.
Think quickly on your feet to customize creative solutions.
Prioritize daily tasks and direct assignments to aid in maximizing efficiency.
Manage Ad-hoc projects as needed.
Take on additional responsibilities and training to improve overall customer experiences.
Qualification
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Required
1-3 years in a customer experience-related role; e-commerce or startup preferred.
Proficient using platforms such as ZenDesk, Salesforce, Microsoft Office and Google Workspace products.
Stellar written and verbal communication skills – you aren’t afraid to hop on the phone, write an email, or send a chat to help a customer.
Demonstrated positive approach toward customers.
You have a passion for understanding problems and are solution-oriented.
You have a head for science as it pertains to health and wellness.
You are a self-starter with an entrepreneurial spirit! You’re ready to jump in – no job is too big or too small.
You’re a people person and you truly enjoy making someone smile.
Preferred
Bilingual in English/Spanish preferred.
Benefits
Fully remote work experience
Comprehensive medical, dental, and vision package, including FSA program
401K with 50% match
Quarterly Bonus Program
Flexible PTO
Two company-wide wellness breaks every day
Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
Monthly wellness stipend
Monthly internet stipend
Monthly cell phone stipend
Annual learning & development stipend
Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
Free meditation app membership (Headspace)
Free Nutrafol subscription
Pet insurance and benefit programs
Company
Nutrafol
Nutrafol is a nutraceutical manufacturer that formulates natural, drug-free products to improve hair health.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$35MKey Investors
L CattertonUnilever Ventures
2019-04-02Series B· $35M
2017-05-09Series A
Leadership Team
Giorgos Tsetis C.E.
Co-Founder and CEO
Roland Peralta
Co-founder, Chief Innovation and Product Officer
Recent News
2024-06-05
Company data provided by crunchbase
