200+ applicantsPosted by Agency
Insight Global · 2 weeks ago
Customer Experience Engineer
United States
Full-time
Remote
Senior Level
6+ years exp
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Hiring Manager
Jordan Nugent
Insider Connection @Insight Global
Responsibilities
Architecting, implementing, and supporting automations to meet our customers’ needs
Assessing the systems architecture currently in place and working with customers’ technical staff to recommend solutions and how to improve them
Resolving technical obstacles in advance and as they arise
Providing supervision and guidance to program managers and automation engineering teams
Continually researching the current and emerging technologies and proposing changes where needed
Owning the single voice of truth to stakeholders about any problems with the current technical solutions being implemented
Assessing the business impact that certain technical choices have
Optimizing Thoughtful’s approaches to design/delivery, including developing all necessary playbooks
Working with the product and platform engineering teams to inform new internal design products that allow us to scale our design and delivery capacity
Managing a delivery team of program managers and engineers
Qualification
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Required
Bachelor’s degree in computer science, Math, or related discipline required, or minimum of 8 years of equivalent work experience
6+ years of experience in solution architecture and/or engineering with SaaS focused environments for a SaaS company
3+ years of experience in a leadership role managing others
Experienced hands-on with Python, Ai/ML, automation, RPA, OCR, IaaS, PaaS, DevOps, and product engineering
Experienced in demonstrating the ability to work collaboratively across the organization, possess strong technical and leadership skills, and have experience building and fostering strong working relationships
Experienced influencing without direct authority at senior levels of internal and external organizations, as well as strong people and negotiation skills
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1,001-5,000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (66)
2022 (19)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired· by Harvest Partners
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Company data provided by crunchbase
