BLN24 ยท 22 hours ago
Customer Experience Management Consultant
Tysons Corner, VA
Full-time
Remote
Mid Level
3+ years exp
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No H1B
U.S. Citizen Only
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Responsibilities
Exceptional Communication and Interpersonal Skills: Ability to communicate complex ideas effectively, both verbally and in writing, to a variety of stakeholders. Must be able to facilitate meetings, negotiate solutions, and present findings clearly and persuasively.
Strategic Development and Documentation: Lead strategic initiative planning and documentation across all business functions, ensuring robust quality and alignment with both organizational goals and customer expectations. Conduct vendor assessments to evaluate best fit tools and solutions to meet business objectives.
Effective Communication and Reporting: Manage and produce essential documents and presentations for varying levels of management, ensuring clarity and detailed reporting on project statuses and strategies.
Project Management Skills: Experience in leading and managing projects from inception to completion. Must be able to oversee project timelines, resources, and coordinate with other teams to ensure successful project delivery.
Expertise in Content Management Systems: Proficient in platforms like Adobe Experience Manager/CMS and Drupal, with a strong understanding of SEO, UX/UI design, and customer experience optimization.
Leadership and Team Collaboration: Demonstrated leadership abilities with skills in team building and effective collaboration across project teams and stakeholders.
Analytical and Problem-Solving Skills: Strong capability for innovation and conceptual thinking with the ability to analyze issues independently and devise effective solutions. Experience with research and synthesis to provide data-driven solutions.
Communication and Interpersonal Skills: Excellent at communicating complex concepts to both technical and non-technical stakeholders and excelling in teamwork environments.
Project Management: Skilled in managing multiple priorities and projects in a dynamic, fast-paced environment, with keen attention to detail and organizational prowess.
Stakeholder Engagement: Experienced in influencing stakeholders and working closely with them to determine acceptable solutions; adept at facilitating discussions between business sponsors, senior leadership, and project teams.
Presentation Skills: Ability to present requirements, testing results, and business outcomes effectively to senior leadership and executives. Experience developing and reviewing client deliverables, including deliverables in Microsoft Word (i.e., Word Documents, PowerPoint, Excel, etc.).
Qualification
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Required
3+ years of experience in customer experience, user experience, business analysis or a related field. Experience should include project management, strategy development, and working directly with and managing relationships with stakeholders to understand and address business needs.
Exceptional Communication and Interpersonal Skills: Ability to communicate complex ideas effectively, both verbally and in writing, to a variety of stakeholders. Must be able to facilitate meetings, negotiate solutions, and present findings clearly and persuasively.
Strategic Development and Documentation: Lead strategic initiative planning and documentation across all business functions, ensuring robust quality and alignment with both organizational goals and customer expectations. Conduct vendor assessments to evaluate best fit tools and solutions to meet business objectives.
Effective Communication and Reporting: Manage and produce essential documents and presentations for varying levels of management, ensuring clarity and detailed reporting on project statuses and strategies.
Project Management Skills: Experience in leading and managing projects from inception to completion. Must be able to oversee project timelines, resources, and coordinate with other teams to ensure successful project delivery.
Expertise in Content Management Systems: Proficient in platforms like Adobe Experience Manager/CMS and Drupal, with a strong understanding of SEO, UX/UI design, and customer experience optimization.
Leadership and Team Collaboration: Demonstrated leadership abilities with skills in team building and effective collaboration across project teams and stakeholders.
Analytical and Problem-Solving Skills: Strong capability for innovation and conceptual thinking with the ability to analyze issues independently and devise effective solutions. Experience with research and synthesis to provide data-driven solutions.
Communication and Interpersonal Skills: Excellent at communicating complex concepts to both technical and non-technical stakeholders and excelling in teamwork environments.
Project Management: Skilled in managing multiple priorities and projects in a dynamic, fast-paced environment, with keen attention to detail and organizational prowess.
Stakeholder Engagement: Experienced in influencing stakeholders and working closely with them to determine acceptable solutions; adept at facilitating discussions between business sponsors, senior leadership, and project teams.
Presentation Skills: Ability to present requirements, testing results, and business outcomes effectively to senior leadership and executives. Experience developing and reviewing client deliverables, including deliverables in Microsoft Word (i.e., Word Documents, PowerPoint, Excel, etc.).
US Citizenship Required.
Preferred
Bachelor's degree from an accredited university/college or an MBA is preferred.
Experience in working in Agile environment or hold Agile certification.
Benefits
Generous medical, dental, and vision plans
401(k)
Healthcare
Learning and development opportunities
Company
BLN24
BLN24 is a digital agency that provides marketing, media production, and UX design services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Nguyen
Co-Founder and CEO
Company data provided by crunchbase
