BIOVERSE · 1 day ago

Customer Experience Manager

United States

Contract

Remote

Mid Level

$20/hr - $25/hr

3+ years exp

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Wellness and Fitness Services

Hiring Manager

Daniel FORTUNATO

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Responsibilities

Respond to customer inquiries via phone, message portal and email, provide timely responses to customer needs, resolve customer issues, and enhance customer satisfaction.

Manage a team of customer support agents to ensure quality and speed of care. Onboard any new support agents that will be joining the team.

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Maintain timely communication with the operations team to stay on track of customer support goals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceTeam managementZendeskMS Office SuiteMS ExcelSales principlesMultitasking skillsTeamwork skillsMotivational skills