ResMed ยท 1 day ago
Customer Experience Manager
US Brightree (Remote Workforce)
Full-time
Hybrid
Entry, Mid Level
$48K/yr - $72K/yr
2+ years exp
Maximize your interview chancesHealth CareHealth Diagnostics
Insider Connection @ResMed
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Build and foster strong relationships with customers and business partners.
Onboarding new customers to RCM which includes organizing all onboarding calls and focused calls with Operational teams and providing necessary Go Live details to the Analytics team for customer setup.
Manages all email communication and Sales Force cases created by customer and RCM Operations teams regarding assigned customer base.
Performs Monthly Business Analysis around RCM related performance for assigned customer base: Including but not limited to- Denials Analysis/Trending, Outstanding Sales Orders, Unposted Deposits, AR Aging, AR Activity Trends.
Attend internal Operations meetings with teams regarding outstanding issues/questions regarding assigned customer base.
Keeps RCM Enabled Payer List Updated Monthly.
Provides leadership and motivation by addressing clear expectations, communicating specific performance feedback to the Operations teams, to ensure timely and thorough performance reviews using internal measurement/monitoring standards.
Assist Customers and RCM Operations with End of Month Processes to ensure timely closure of customer GL Periods.
Collaborates with worldwide resources to ensure effective knowledge, information sharing, and quick resolution of service performance issues.
Collaborates with all departments on any process gaps and initiates discussions for resolution.
Acts as a liaison between all Brightree departments, ensuring timely communication and follow-up through proactive monitoring of the operational workflow and processes, working with the Sr Director & Director of Operations.
Ensures adherence to objectives, operating policies and procedures, and strategic action plans for achieving goals.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Minimum of 2 years of related experience.
Passionate about customer service, with strong problem-solving skills focused on identifying and putting in place solutions for customers.
Computer literate and proficient in using MS office programs.
Advanced Proficiency in Microsoft Excel (V-Lookup, Pivot Tables)
Analytical Thinker: Ability to solve issues quickly and effectively through a methodical, systematic approach.
Must have excellent attention to detail and an understanding of how to investigate and troubleshoot issues and find workarounds.
The ability to work in a fast-paced environment.
Strong ethics and a high level of personal and professional integrity.
An effective communicator with strong oral, written, and persuasive skills and the capability to deal with people at all levels in the organization.
Exceptional organizational skills with a high level of attention to detail and the ability to multitask.
Self-starter, results-driven, highly motivated, high energy.
Knowledgeable of federal and state laws and requirements relating to healthcare management.
Brightree Software and/or DME Billing experience.
Preferred
Salesforce
Microsoft Teams
SharePoint
Smartsheet
Applies acquired expertise and exercises judgment to analyze and solve problems without clear precedent.
Benefits
Comprehensive medical
Vision
Dental
Life
AD&D
Short-term and long-term disability insurance
Sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Tuition assistance
Company
ResMed
ResMed provides medical devices to treat and manage sleep apnea and pulmonary diseases.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Michael "Mick" Farrell
Chief Executive Officer
Sanjay Kumar
Chief Technology Officer - ResMed SaaS
Recent News
2024-04-28
Yahoo Finance
2024-04-26
Company data provided by crunchbase
