TEKGENCE INC · 3 hours ago

Customer Experience Manager

Boston, MA

Contract

Remote

Mid Level

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Yashvant Mishra

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Responsibilities

Responsible for understanding where there are gaps in experience for members, providers, and employers.

Work with other groups internally, such as the analytics team and research team, and incorporate that information into their assessments.

Bring that information into conversations with the respective business stakeholders, learn about the business-unit priorities, and merge the business and customer needs.

This is primarily an operational role.

They will be working through data sets, creating research requests, etc., but there is an element of strategy as well.

Once they identify the need from the customer, they will need to align it with the business goals.

They don't need to be highly technical, but they should be comfortable analyzing and utilizing data.

Qualification

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CX experienceHealthcare experienceData analysisMiroCollaboration skills

Required

Responsible for understanding where there are gaps in experience for members, providers, and employers.

Work with other groups internally, such as the analytics team and research team, and incorporate that information into their assessments.

Bring that information into conversations with the respective business stakeholders, learn about the business-unit priorities, and merge the business and customer needs.

Strong collaboration and communications skills.

Proven experience working across internal groups and gaining buy-in for initiatives.

Primarily an operational role.

Working through data sets, creating research requests, etc.

Element of strategy as well.

Aligning customer needs with business goals.

Comfortable analyzing and utilizing data.