GeneDx · 18 hours ago

Customer Experience Product Manager

United States

Full-time

Remote

Senior Level

$153K/yr - $191K/yr

5+ years exp

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Responsibilities

Own the customer-facing experiences, ensuring seamless and intuitive delivery for healthcare providers and patients

Map and optimize end-to-end workflows, identifying pain points and opportunities for improvement

Develop a deep understanding of customer needs through research, feedback, and data analysis

Define and prioritize the product roadmap for customer experience initiatives, balancing short-term wins with long-term vision

Align product goals with company objectives, ensuring a focus on improving customer satisfaction and engagement

Partner with engineering, design, operations, and commercial teams to deliver impactful solutions

Work closely with customer support and operations teams to address customer pain points and improve workflows

Write clear and actionable product requirements, user stories, and acceptance criteria

Manage the product development lifecycle, from ideation to launch, ensuring timely delivery of high-quality features

Monitor and measure the success of product launches, iterating based on feedback and performance metrics

Develop tools, resources, and features that empower customers to navigate the genetic testing process with ease

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Product ManagementCustomer ExperienceAgile MethodologiesData AnalysisEnd-to-End WorkflowsProcess OptimizationJiraConfluenceHealthcare ExperienceTactical ManagementCollaboration SkillsStrategic Thinking