166 applicants

Company

Principal Financial Group · 18 hours ago

Customer Experience Specialist 2 - Participant Contact Center

Des Moines, IA

Full-time

Remote

Mid Level

$18.39/hr - $29.50/hr

4+ years exp

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Financial ServicesInsurance

No H1B

Insider Connection @Principal Financial Group

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Correspond with customers via inbound and outbound phone calls or additional channels and provide quality customer service.

Handle complex product calls, emails or chats and resolves situations real-time while building foundational financial knowledge.

Opportunity to secure your FINRA Series 6 license – We provide you the materials, time to study and cover the cost of the training program for this license.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceMS Office proficiencyInternet browsers proficiencyTyping skillsHandle multiple tasksOwnership to resolve issuesFinancial knowledgeAssociatesFINRA Series 6 license

Required

+ 4+ years of customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.

Demonstrates excellent verbal and written communication skills, including strong typing skills

Ability to adapt to frequent change, make independent decisions and take ownership to resolve issues

Strong proficiency with business unit products, processes and systems and MS Office and Internet browsers

Ability to handle multiple tasks in a fast-paced environment with attention to detail

Preferred

Associates or bachelor’s degree

Benefits

Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period.

Employees can use their PTO for vacation, personal or short-term illness.

Pension Eligible: Yes

Company

Principal Financial Group

Glassdoor

3.9

Principal Financial Group® is dedicated to improving the wealth and well-being of people and businesses around the world—helping more than 62M customers plan, protect, invest, and retire as of December 31, 2023.

Founded in 1879

Des Moines, Iowa, USA

10001+ employees