Customer Experience Specialist @ Flock Safety | Jobright.ai
JOBSarrow
RecommendedLiked
0
Applied
0
External
0
Customer Experience Specialist jobs in Remote - USA
87 applicants
company-logo

Flock Safety · 1 day ago

Customer Experience Specialist

ftfMaximize your interview chances
ManufacturingPublic Safety
check
Comp. & Benefits

Insider Connection @Flock Safety

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Become an expert on all things Flock Safety, serving as a valuable resource for current and prospective customers alike
Provide quick, friendly, and high quality assistance to all customer types via phone, live chat, and email
Empower our customers by sharing tips and best practices on how to effectively use our software
Partner with the Product, Engineering, Operations, Sales, Project Management, and Customer Success teams to tactfully resolve escalated situations
Make recommendations to the Flock Safety product to magnify your impact and drive change across the network
Contribute to the Flock Safety Customer Help Center to help reduce the need for customers to contact us in the first place

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceTechnical troubleshootingSalesforce experience

Required

Have demonstrated excellence in customer-facing roles for 2+ years
Are comfortable supporting customers through a variety of contact channels, including phone, chat, and/or email
Have excellent written and verbal communication skills
Have experience troubleshooting technical software and finding creative solutions
Embrace change and know how to maneuver around challenges and ambiguity
Have the ability to work independently, prioritize and manage multiple tasks, and clearly communicate necessary information to customers and internal teams
Can provide clear examples of delivering exceptional customer service while working efficiently
Are willing to work ~ 9am-5pm PST / 12pm-8pm EST while also having flexibility with their working schedule (potentially some evenings/weekends)

Preferred

Bonus points for experience with Salesforce or similar tools

Company

Flock Safety

company-logo
Flock Safety provides a full-service tech solution that helps communities prevent crime, shaping a safer future together.

Funding

Current Stage
Late Stage
Total Funding
$380.58M
Key Investors
Tiger Global ManagementAndreessen HorowitzMeritech Capital Partners
2022-02-15Series E· $150M
2021-07-13Series D· $150M
2020-11-02Series C· $45M

Leadership Team

leader-logo
Mandy Schuler
Vice President Supply Chain
linkedin
leader-logo
Paige Todd
VP of People Operations
linkedin
Company data provided by crunchbase
logo

Orion

Your AI Copilot