Be an early applicantLess than 25 applicants

Company

Microsoft · 22 hours ago

Customer Experience Strategy and Insights Lead

Redmond, WA

Full-time

Remote

Mid, Senior Level

$104K/yr - $200K/yr

4+ years exp

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Data ManagementDeveloper Tools

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Support the Senior Director of CX Strategy and Insights with Strategy Development and optimization that continues to establish Microsoft as the world’s most customer centric organization.

Continuously drive research and leverage data and insights (market, customer, partner, and field teams) to identify disruptive whitespace and growth opportunities that accelerate Microsoft’s mission and provide inimitable competitive advantage.

Collaborate with and manage consulting partners as needed. Build the CX insights capability, lead/drive research, and convert findings into relevant insights that can inform strategic direction for the organization.

Lead business case development cycle for net-new strategic initiatives, moving them through ideation, ROI analysis, narrative development, executive reviews, funding approvals, and seamlessly hand off to Business Planning and relevant execution teams.

Partner across Microsoft cross functional teams, manage relationships, build a network of champions globally, and influence senior leaders up to VP and CVP level on future strategy roadmaps.

Develop a v-team that can be leveraged to review new initiatives narrative reads and manage ongoing cadence.

Deeply understand and continuously align strategy to broader business vision, mission, objectives.

Build repeatable mechanisms that will deliver organizational efficiencies, drive required pilots and scale to promote new ways of working.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Experience (CX)Business Strategy DevelopmentExecutive Stakeholder ManagementFinancial AnalyticsMarket ResearchData InsightsStrategy DevelopmentManagement ConsultingMicrosoft Offerings KnowledgeCloud ComputingQuantitative Skills

Required

Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 4+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience

OR Master's Degree in Business Administration or related field AND 3+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience

OR equivalent experience.

Experience as a thought leader with in-depth knowledge of Customer Experience (CX) trends across the Tech sector and various other industries, showcasing how technology is driving disruptive new models.

Expertise in understanding industry business metrics, financial analytics, and proficiency with financial calculations.

Experience in a complex multi-team and strategy fast paced business environment.

Preferred

Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 8+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience

OR Master's Degree in Business Administration or related field AND 6+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience

OR equivalent experience.

3+ years experience in Strategy, Management Consulting, and/or Finance.

Knowledge (applied experience not mandatory) of Microsoft offerings and services portfolio, Microsoft technology, and cloud computing.

Executive presence, proven experience with influencing senior executive leaders and being a trusted advisor on strategy development and whitespace opportunity ideation and design.

High degree of numeracy, highly developed quantitative and analytical skills.

Most recently in a Director level role responsible for business and technology strategy development.

Company

Microsoft

Glassdoor

4.3

Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.

Founded in 1975

Redmond, Washington, USA

10,001+ employees

https://www.microsoft.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (5862)

2022 (11005)

2021 (8174)

2020 (6856)