MedTrainer · 3 hours ago
Customer Marketing Coordinator
Las Vegas, NV
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Drive Customer Retention & Growth: Build and manage programs that keep customers engaged, happy, and coming back for more.
Champion Referral Programs: Promote and manage a referral program with a 96% win rate—driving awareness and growth while ensuring participants are rewarded.
Create Memorable Events: Organize in-person dinners, virtual leadership summits, roundtables, and customer award programs to deepen engagement and foster relationships.
Build Customer Advocacy: Lead campaigns to gather reviews on platforms like G2 and Capterra, ensuring MedTrainer stays ahead of competitors.
Foster Community Connections: Send swag, manage online forums, and create spaces where customers can connect, share, and shine.
Support Customer Thought Leadership: Identify and collaborate with customers for webinars, case studies, and testimonials to showcase their stories and success with MedTrainer.
Gather Insights & Stats: Conduct customer research, surveys, and ROI analysis to inform strategies and continuously improve the customer experience.
Collaborate on Communications: Work with internal teams to deliver impactful upsell campaigns, product updates, and educational content tailored to customer needs.
Qualification
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Required
A customer-centric marketer with a knack for building programs that drive results.
Experienced in creating campaigns that deliver measurable ROI and growth.
Skilled in managing customer events, both in-person and virtual, from start to finish.
Creative and detail-oriented, with the ability to juggle multiple projects and deadlines.
Excited about collaborating across teams to ensure seamless communication and execution.
Data-driven, with the ability to pull insights, analyze results, and refine strategies based on performance.
Bachelor’s degree in Marketing, Communications, Business, or a related field.
3-5 years of relevant marketing experience or a similar customer-focused role.
Excellent communication skills and a talent for creating engaging, customer-centric content and experiences.
Must have strong organizational and project management skills, as well as attention to detail.
Ability to maintain collaborative mindset in a remote environment.
Ability to effectively manage deadlines and deliverables.
Understanding of traditional and digital marketing methods and tools.
Enthusiasm for learning new programs, platforms, and technologies.
Independent, self-starter who is comfortable taking initiative and making data-driven decisions.
Preferred
Experience in B2B SaaS industry
Experience planning events.
Hands-on experience using Hubspot for email and marketing automation.
Experience using ClickUp or other project management tools.
Experience using Salesforce.
Benefits
Remote flexibility – work from anywhere while building incredible customer experiences.
Collaborate with a passionate, innovative team that values your ideas and contributions.
Grow your career with opportunities to expand your skills and impact.
Company
MedTrainer
MedTrainer operates as a healthcare-focused compliance management suite.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$54.02MKey Investors
Vista Equity PartnersTelescope Partners
2022-04-13Series B· $43M
2019-08-02Series A· $11.03M
Leadership Team
Nathan Schlatter
Head of Finance
Recent News
2024-12-09
2023-12-19
Company data provided by crunchbase
