People Data Labs · 5 days ago

Customer Onboarding Manager

Remote, USA

Full-time

Remote

Mid Level

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AnalyticsArtificial Intelligence (AI)

Comp. & Benefits

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Responsibilities

Onboarding Customers

Ownership over new customer onboarding and value realization

Collaboration with Sales and Customer Success in resolving customer needs and overcoming onboarding barriers

Developing process that contributes to fast, repeatable onboarding experiences, and creating content that enables customer self-service

Reporting and tracking of customer onboarding outcomes, with a focus on driving a high activation rate, and fast time-to-value

Customer Support

Providing support to steady-state customers when team capacity and customer needs dictate

Professional Services

Becoming the owner of PDL’s Professional Services function, and in particular, owning our Batch Enrichment service

Qualification

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Customer OnboardingAPI ExperienceProject Management

Required

Ownership over new customer onboarding and value realization

Collaboration with Sales and Customer Success in resolving customer needs and overcoming onboarding barriers

Developing process that contributes to fast, repeatable onboarding experiences, and creating content that enables customer self-service

Reporting and tracking of customer onboarding outcomes, with a focus on driving a high activation rate, and fast time-to-value

Providing support to steady-state customers when team capacity and customer needs dictate

Becoming the owner of PDL’s Professional Services function, and in particular, owning our Batch Enrichment service

You are an excellent PM who effectively runs and tracks projects to completion, holding yourself and your stakeholders accountable to on-time deliverables

You have experience and excel in helping customers onboard to a technical product or API product

You are highly organized and have proven systems to effectively track many onboarding projects at once

You have a knack for helping people grasp technical concepts, and prioritize keeping your customers and stakeholders up to date with what they need to know

You are excited about a role that isn’t perfectly defined and encourages you to make an impact in more than one area