Customer Onboarding Manager @ Swooped | Jobright.ai
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Swooped · 13 hours ago

Customer Onboarding Manager

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Artificial Intelligence (AI)Human Resources

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Responsibilities

Initiating the implementation process for new customers swiftly and with a high level of service, serving as their primary point of contact, including planning calls, product training sessions, and ongoing engagement as needed to ensure successful outcomes.
Building strategic relationships with key contacts within each client organization and effectively communicating the platform’s value to all users.
Conducting product training for new customers and following up to ensure adoption across various user personas, which may involve traveling to customer locations in Central and East time zones within the US (approximately 2-3 times/month).
Facilitating platform adoption by adhering to established timelines and achieving key implementation milestones and usage metrics.
Advising users on best practices to optimize their workflows on the platform.
Proactively identifying potential risks of churn and addressing blockers to ensure customer success.
Representing customer needs to the product team in a way that balances customer perspectives with the overarching product roadmap.
Managing around 30 simultaneous implementation projects to guarantee all new customers receive a personalized, hands-on experience.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer onboardingTechnical product trainingProject managementSaaS experienceCustomer successConstruction industry familiarityWorkflow optimization

Required

3+ years of experience in a customer onboarding and implementation role within a SaaS, software, or technology-focused environment, where success metrics are based on activation, time-to-value, and revenue retention; familiarity with the construction industry is a plus.
Experience in delivering technical product training, both virtually and in person.
Proven ability to manage travel and logistics autonomously.
Strong problem-solving skills that can address customer challenges while overseeing a significant portfolio of accounts.
Capacity to stay updated on evolving products and contribute to refining onboarding practices to promote adoption of the latest features.
Excellent written and verbal communication skills for diverse technical and non-technical audiences.

Benefits

This position is eligible for a new hire equity grant
A comprehensive suite of perks and benefits.

Company

Swooped

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Swooped is a job search platform using AI to optimize resumes and cover letters, focusing on remote job opportunities.

Funding

Current Stage
Early Stage

Leadership Team

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Matt Landau
Co-Founder
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Jake Dluhy
Founder & CTO
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Company data provided by crunchbase
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