Definitive Healthcare · 2 days ago
Customer Onboarding Specialist
Framingham, MA
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Become an expert on the Definitive solution and train customers with varying levels of sophistication
Assist customers to navigate the technical aspects of the onboarding process, including the implementation of Definitive software and integrations.
Identify and drive efficiency in the onboarding process and process improvements on an ongoing basis
Collaborate with Sales and Account Management teams to ensure smooth hand-offs before and after onboarding
Assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period.
Qualification
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Required
1+ years of experience in a customer-facing role for a technology company (preferably SaaS)
Proven ability to manage a portfolio of accounts with keen prioritization and multi-tasking abilities
Exceptional interpersonal skills; you have the unique ability to talk technical details and business strategy, in the same conversation
Proficient with Excel, comfortable with Salesforce, familiar with Zendesk
Strong technical aptitude and a drive to learn
Respect processes but be adaptable through change
Strong organizational and analytical skills with a keen attention to detail
Customer-first mentality; ability to empathize and build customer relationships
Ability to think creatively and be persistent
Coachable, open to feedback and dedicated to constant self-improvement
Benefits
Competitive benefits package including great healthcare benefits and a 401(k) match
Company
Definitive Healthcare
Definitive Healthcare aims to transform data, analytics and expertise into healthcare commercial intelligence.
501-1,000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
22C Capital
2021-09-15IPO· undefined
2019-10-02Private Equity· undefined
2015-03-02Private Equity· undefined
Leadership Team
Kevin Coop
Chief Executive Officer
Scott Oberlink
CTO
Recent News
2024-11-07
2024-11-06
2024-05-29
Company data provided by crunchbase
