104 applicants

Company

Trimble Inc. · 2 days ago

Customer Operations - Billing Specialist

Fairfield County, CT

Full-time

Remote

Mid, Senior Level

$70K/yr - $91K/yr

2+ years exp

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Work & Life Balance

H1B Sponsor Likely

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Responsibilities

Intake, investigation, and resolution of assigned escalations in accordance with team and company expectations, manage work from CRM queues and/or email as needed, respond to inquiries from internal partners and customers as needed, schedule meetings with internal partners and customers, document new processes for performance assessments, aid in special operations projects.

Partner with Customer Operations Analyst to analyze the root cause of customers’ requests and dissatisfaction to prevent recurrence.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer solution experienceBilling/invoicing experienceMicrosoft ExcelData managementGoogle SheetsProcess improvementConflict managementCustomer focus

Required

Bachelor’s Degree or equivalent experience in a customer solution environment, transportation and/or technology related fields.

2 + years experience in working directly with customers on billing/invoicing issues.

Demonstrated ability to synthesize information from customer complaints, coordinate solutions with speed and accuracy among needed parties, and engage directly with customers in a calm and objective manner.

Demonstrated customer focus, critical thinking, and problem solving abilities.

Experience managing data within Microsoft Excel or Google Sheets.

Ability to balance customer needs with procedural integrity.

Strong ability to simplify complex information and make it understandable and persuasive to others.

Demonstrated ability to manage conflict and disagreement towards resolution within and outside of the team.

Benefits

Medical

Dental

Vision

Life

Disability

Time off plans

Retirement plans

Paid Parental Leave

Employee Stock Purchase Plan

Company

Trimble Inc.

Glassdoor

4.1

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life.

Founded in 1978

Sunnyvale, California, USA

10,001+ employees

http://www.trimble.com

H1B Sponsorship

Trimble Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (32)

2022 (58)

2021 (48)

2020 (40)