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myGwork - LGBTQ+ Business Community · 2 days ago
Customer Operations Innovation Analyst
Stamford, CT
Full-time
Onsite
Mid Level
$70K/yr - $116K/yr
3+ years exp
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Responsibilities
Ensure consistent delivery of products from Diageo warehouses to Distributors.
Establish and improve business relationships with key State, Commercial, and Finance team contacts.
Lead new product startups, replacements, and discontinuations.
Proactively address issues that might impact project timelines, product launch, and order entry.
Act as a subject matter authority for day-to-day activities within Customer Operations.
Maintain the Order to Cash Mailbox and process requests within service level agreements.
Prioritize and handle a high volume of requests based on business needs.
Collaborate with Distributor partners and cross-functional teams for new SKU details and pricing submissions.
Monitor data accuracy and key performance indicators related to service, cost, cash, and quality.
Drive continuous improvements in Customer Operations processes and metrics.
Ensure timely flow of products from Diageo to Distributors and adherence to order guidelines.
Handle exceptions and represent Innovation Customer Operations in cross-functional meetings.
Provide insights into collaboration opportunities with Distributors and execute key business processes.
Qualification
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Required
3+ years of experience in Supply Chain/Innovation experience within the Beverage alcohol industry or a fast-paced CPG company.
Degree in Supply Chain, Business Management, or related fields.
Experience in order management systems (preferably SAP) and MS Office Applications.
Strong written and verbal interpersonal skills.
Ability to work independently and collaborate with internal and external customers across various levels of the organization.
Established capability to influence others.
Demonstrated ability to build strong customer relationships and handle customer expectations.
Confirmed analytical capabilities and problem-solving skills.
Benefits
Healthcare benefits
Retirement benefits
Short-term and long-term disability coverage
Basic life insurance
Wellness benefits
Industry leading parental leave
Company
myGwork - LGBTQ+ Business Community
myGwork is the largest global platform for the LGBTQ+ business community.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$4.77MKey Investors
24 HaymarketInnovate UK
2023-08-17Series Unknown· $1.66M
2023-08-17Grant· Undisclosed
2021-12-07Series A· $2.12M
Leadership Team
Adrien Gaubert
Co-Founder & CMO
Recent News
2024-04-10
Company data provided by crunchbase
