AlphaBrook · 3 days ago

Customer Operations Specialist

United States

Full-time

Remote

Entry Level

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Insider Connection @AlphaBrook

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Responsibilities

Managing customer support functions such as answering client questions or concerns, training clients on the platform, and working with marketing on content ideas related to product features and benefits, problem-solving.

Drafting well-written communications to different business stakeholders, including employees, customers, and partners.

Collaborating with leadership and keeping the executive team briefed on valuable insights gleaned from customers.

Supporting various phases of the recruiting process: job postings, application management, scheduling, interviewing.

Communicating via phone and/or email with AlphaBrook employee candidates, as well as with AlphaBrook leadership regarding important candidate hiring decisions.

Coordinating with the Operations team for ensuring a smooth onboarding experience for new employees.

Collaborating with leadership on key decisions, including top candidates being considered for offer.

Working with the VP of Operations to problem-solve and improve business processes.

Acting as a liaison between the Operations team and other teams within the organization, to include leadership, research, sales, marketing, etc.

Collecting and analyzing data to identify trends, diagnose problems, and create solutions to solve problems.

Qualification

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