Theia Health ยท 4 hours ago
Customer Operations Specialist
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Engage and support customers via phone and email
Support providers through product onboarding and activation
Prioritize the customer experience by taking opportunities to build meaningful connections with providers and customers
Investigate and problem-solve together with team members from Engineering, Operations, Marketing, and Sales
Track data and learnings from customer interactions that deliver meaningful insights for product, process, and sales improvement
Execute various operations tasks and projects when applicable
Qualification
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Required
1+ years of experience working in customer support or a customer-facing role
Excellent written, oral, and communication skills in English
Tech-savvy, not afraid of getting in the weeds to solve a technical problem that requires intensive troubleshooting
100% autonomous and thrive in an asynchronous environment
Comfortable leading Zoom meetings with the camera on, creating a professional and personable client experience
Bias towards actions and actualize meaningful results
Ability to rise to a challenge; can handle change, conflict management, and are comfortable with uncertainty
Preferred
Zendesk Experience
Previous experience in Healthcare/ Health Tech
Prior tech start-up experience or worked in a fast-paced environment
Benefits
Stock options
Company
Theia Health
Theia Health offers biotech solutions for real-time blood glucose monitoring to promote healthy lifestyles.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Ravi Makadia
Co-Founder/CTO
Company data provided by crunchbase
