61 applicants

Hard Rock Digital · 21 hours ago

Customer Profiling - Team Leader

Atlantic City, NJ

Full-time

Remote

Senior Level, Lead/Staff

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Responsibilities

Coaching and supervising a team of Sportsbook Optimization analysts

Executing and driving improvement in strategy for customer profiling and segmentation

Detecting coordinated trading patterns

Offering behavioral insights

Awareness of pricing dynamics

Identification of in-play strategies

Conducting 1-2-1s with direct reports

Ensuring KPIs and team strategic objectives are being met at an individual level

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sports betting experienceCustomer profilingExcel proficiencySupervisory experienceData analysisPowerPoint proficiencyCustomer management toolsAmplitude proficiencyTableau proficiencySnowflake proficiency1-2-1 meetingsKPI managementWorkflow improvementCoaching skills

Required

Considerable experience in the trading function of a top tier sportsbook, preferably in a customer profiling role

Previous experience of onboarding team members and continual development plans and upskilling of the team

Experience in leading the team discussions and working closely with senior managers/directors when required

Conduct 1-2-1s with direct reports, ensuring KPIs and team strategic objectives are being met at an individual level

Highly proficient in Excel, PowerPoint, back office customer management tools, Amplitude and Tableau

Preferred

Snowflake proficiency

Benefits

Competitive pay and benefits

Flexible vacation allowance

Flexible work from home or office hours

Startup culture backed by a secure, global brand

Opportunity to design promotions enjoyed by millions as part of a passionate team.

Company

Hard Rock Digital

Hard Rock Digital is building the future of online sports betting and interactive gaming.

Founded in 2020

Austin, Texas, USA

501-1,000 employees

https://www.hardrockdigital.com/

Funding

Current Stage

Late Stage

Leadership Team

M

Marlon Goldstein

Executive Managing Director & CEO

Earl Mitchell

SVP Predictive Analytics

Recent News

City A.M.

William Hill owner 888 announces departure from US with partial sale to Hard Rock Digital

2024-05-21

www.tradingview.com

Bookmaker 888 to sell some US assets to Hard Rock Digital

2024-04-06

This is Money

William Hill owner 888 agrees to flog assets as it prepares to exit US consumer-facing business

2024-04-06

Company data provided by crunchbase

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