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Company

Original Job Post

Avery Dennison · 3 days ago

Customer Quality Engineer

Mentor, OH

Full-time

Onsite

Entry, Mid Level

1+ years exp

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Responsibilities

Interacts with the customer via email and telephone to collect and record information relating to quality issues.

Follows standard work processes to discern whether or not the issue results from Avery Dennison’s processes or is a processing issue at the Customer.

Tests affected material against established specifications and provides diagnosis/recommendations for purchased products testing outside of quality specifications or having poor performing characteristics.

Uses problem-solving methods to identify and resolve issues that are not revealed as a result of the testing standard work processes.

Interacts as needed with Sales, RTM’s, Facilities, PTI, Technical Leads, Customer Service (ACs and SCs), site resources, and divisional technical resources to acquire information pertinent to understanding and resolving customer quality issues.

Suggests on-site RTM support if needed to discern whether it is an Avery Dennison processing issue or a customer processing issue.

Is responsible for the claim handling process from evaluation to credit generation. Claims process includes giving customers’ traceability information, providing material disposition, assigning corrective action letters, and sending samples to a responsible manufacturing location.

Ensures that we are responsive to customer needs through timely processing of complaints. Uses a positive demeanor when responding to customer complaints.

Provides customer requested documentation of claim details and provides proactive claim status updates when there are new findings.

Acts as a customer advocate, providing valuable feedback to the organization on customer satisfaction.

Serves as a neutral party between customer and organization in claim investigation.

Pulls, analyzes, and summarizes quality performance data for the customer.

Identifies quality trends (i.e. unique to material, manufacturing process, or customer) to initiate quality project support to resolve repeating, ongoing issues.

Collects material samples for site investigation and divisional A3 support.

Provides training when needed to both team members and external personnel.

Develops an area of technical expertise to act as a subject matter expert within the MQC team.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Problem-solvingCollaborationCustomer serviceReliabilityAdhesive CoatingSilicone CoatingLabel PrintingComputer SoftwareGoogle PlatformsMicrosoft OfficeEBSOracleMinitab

Required

Bachelor’s Degree in related fields required, preferably in an engineering field.

Minimum 1-2 years related experience.

Ability to balance multiple tasks - the role requires that you will be working on 20+ claims at the same time

Strong analytical skills

Attention to detail & organizational skills

High degree of accuracy, time-management and priority setting skills

Collaborator. Work well with peers and people at all levels of an organization, both internally and externally.

Strong customer service skills - written, verbal and telephone communication skills

Reliable and Dependable. One who can be there when needed and deliver consistent results.

Preferred

Adhesive and Silicone Coating & Label Printing process knowledge preferred.

Understanding of applicable computer software and systems, such as Google Platforms, Microsoft Office, and function-specific software (EBS, Oracle), Minitab

Benefits

Health & Wellness benefits starting on day 1 of employment

Paid parental leave

401K eligibility

Tuition reimbursement

Employee Assistance Program eligibility / Health Advocate

Paid vacation and Paid holidays

Annual uniform allotment

Safety shoe reimbursement program

Prescription safety eyeglass program

Company

Avery Dennison

Glassdoor

3.9

Avery Dennison is a company focusing on labeling and packaging materials and solutions.

Founded in 1935

Glendale, California, USA

10,001+ employees

http://www.averydennison.com

H1B Sponsorship

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