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Company

Original Job Post

PPG · 1 week ago

Customer Quality Engineer

Cleveland, OH

Full-time

Hybrid

Mid Level

3+ years exp

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Advanced MaterialsChemical

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Responsibilities

Facilitate and lead satisfactory resolution of customer line issues ensuring all such items are correctly registered and tracked into the CAIR.

Conduct internal processing of customer claims. Follow strict procedures for claims management and maintain the best possible relationships with customers.

Be the facilitator for external and internal non conformities, ensuring identification of root cause and implementation of robust permanent corrective actions (avoid repeats).

Respond to non-conformities through customer portals together with the coordination of Quality Management Systems, according with customer specific times and formats.

Work with the Account Manager(s) to ensure customer(s) specific requirements are understood and deployed within the organization by conducting regular internal auditing.

Create plans and strategies to reduce the main gaps that affect customer satisfaction.

Ensure communication with important customers, maintaining a direct communication channel for a response plan to customer and company partners. Keep Customers / TSSR briefed on issue progress and planned next steps to reduce further escalation.

Ensure monitoring of customer satisfaction through the use of the VOC tool and the development of strategies and action plans to improve the indicator.

Lead quality improvement activities to reduce the customer complaint rate to meet customer satisfaction in term of product quality and delivery.

Accomplish crater survey and best practices implementation; ensure quality documentation is updated based on results.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Manufacturing ExperienceCustomer ManagementAutomotive Industry KnowledgeIndustrial Industry KnowledgePackaging Industry KnowledgeSix Sigma CertificationInternal Auditor ExperienceIATF16949 KnowledgeISO9001 KnowledgeProblem-SolvingCustomer ServiceAttention to Detail

Required

Bachelor’s Degree in Chemistry or Engineering required

3 years proven experience in manufacturing is required and experience with customer management for Automotive, Industrial or Packaging industries

Six Sigma Green or Black Belt Certification

Internal Auditor experience and knowledge of IATF16949 and ISO9001

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Benefits

Health Insurance

Employee Assistance Program

Retirement Plan

Company

PPG

Glassdoor

3.6

PPG: We protect and beautify the world.® At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for 140 years.

Founded in 1883

Pittsburgh, Pennsylvania, USA

10,001+ employees

http://www.ppg.com

H1B Sponsorship

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Trends of Total Sponsorships

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2020 (22)