GSA · 4 hours ago

Customer Relationship Data Analyst - Federal Acquisition Service

Indiana, United States

Full-time

Remote

Mid, Senior Level

1+ years exp

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AssociationGovernment

No H1B

Security Clearance Required

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Responsibilities

As a leader in enterprise-wide CRM, Digital Marketing and Customer service platforms, the incumbent provides expert and authoritative technical direction and advice on a myriad of interrelated technical issues and works to resolve sensitive, complex, or controversial matters using all available resources.

Leads data management initiatives with a focus on cloud-based data warehouses, ensuring adherence to best practices in database design and governance.

Applies SQL expertise to query and manage relational databases, performing in-depth data analysis to support business needs.

Uses programming skills to automate, integrate, and manipulate data across systems, improving the efficiency of data workflows and analysis processes.

Collaborates with business units to enhance business intelligence (BI) capabilities, leveraging data visualization and reporting tools to drive informed decision-making.

Leads the integration of enterprise-wide CRM, digital marketing, and customer service tools with other platforms through API-based solutions and ETL tools to streamline data and process management.

Leads the expansion of CRM and Cloud business intelligence (BI) capabilities within the FAS organization. Gathers, develops, and writes user stories that support business requirements. Provides documentation and supports a continuous cycle for obtaining feedback for enhancements and application improvement.

Serves as a primary point of contact for a range of diverse and complex CRM, Digital Marketing and Customer service platform-related issues. Facilitates effective communication and collaboration with high-ranking personnel within FAS, GSA IT, and other government agencies, ensuring that project information is conveyed accurately, procedures are clarified, and technical directives are interpreted correctly.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CRM expertiseData managementSQLData analysisAPI integrationETL toolsData visualizationArtificial IntelligencePredictive analyticsMiddlewareMarketing automationTechnical communication

Required

US Citizenship or National (Residents of American Samoa and Swains Island)

Meet all eligibility criteria within 30 days of the closing date

Meet time-in-grade within 30 days of the closing date, if applicable

Undergo and pass a background investigation (Tier 4 investigation, level-6-Non-sensitive '6-'High Risk')

You must be granted this clearance before you can start the job

Have your identity and work status eligibility verified if you are not a GSA employee

Direct Deposit of salary check to financial organization required

To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service

Specialized experience is experience that includes the following: Leading the strategic development and continuous enhancement of marketing automation and Customer Relationship Management tools' (CRM) capabilities, ensuring alignment with organizational goals, Designing and implementing solutions through CRM tools’ configuration, customization, and extension capabilities, integrating CRM platforms with external systems using Application Programming Interface (APIs), middleware, and other integration technologies, Creating and delivering a strategy to programs for data integration, data exchange, and data governance, leveraging Artificial Intelligence (AI) to enhance CRM tools', including implementing predictive analytics, intelligent automation, and personalized customer interactions, and Serving as a proficient intermediary between technical teams and non-technical stakeholders, facilitating clear communication, managing expectations, and ensuring the successful implementation of business-driven solutions.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS-13 grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.