Gravity Infosolutions · 7 hours ago
Customer Relationship Management Business Analyst
United States
Contract
Remote
Entry, Mid Level
2+ years exp
Maximize your interview chancesCloud Computing
Hiring Manager
Ishu Mishra
Insider Connection @Gravity Infosolutions
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Solid understanding of Salesforce functionalities such as Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Lightning.
Proficiency in Salesforce configuration tools such as Process Builder, Flow Builder, Reports & Dashboards, and Lightning App Builder.
Strong experience with business process mapping and requirements gathering techniques.
Familiarity with Salesforce automation (e.g., Workflow Rules, Process Builder, Flow) and data management best practices.
Excellent communication skills, with the ability to interact effectively with both business users and technical teams.
Strong analytical and problem-solving abilities to translate business requirements into effective CRM solutions.
Experience with project management methodologies (Agile, Scrum, Waterfall) and the ability to manage multiple projects and deadlines.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor’s Degree in Business Administration, Information Technology, Computer Science, or a related field.
Salesforce Certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder) or the ability to earn certifications within a reasonable timeframe.
2–5 years of experience as a Business Analyst, with a focus on CRM platforms (Salesforce preferred).
Solid understanding of Salesforce functionalities such as Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Lightning.
Proficiency in Salesforce configuration tools such as Process Builder, Flow Builder, Reports & Dashboards, and Lightning App Builder.
Strong experience with business process mapping and requirements gathering techniques.
Familiarity with Salesforce automation (e.g., Workflow Rules, Process Builder, Flow) and data management best practices.
Excellent communication skills, with the ability to interact effectively with both business users and technical teams.
Strong analytical and problem-solving abilities to translate business requirements into effective CRM solutions.
Experience with project management methodologies (Agile, Scrum, Waterfall) and the ability to manage multiple projects and deadlines.
Preferred
Salesforce Advanced Certifications (e.g., Salesforce Certified Advanced Administrator, Salesforce Certified Business Analyst).
Experience with Salesforce integrations with other systems (e.g., ERP, third-party marketing tools).
Knowledge of data visualization tools such as Tableau, or experience with SQL or SOQL queries for advanced reporting.
Strong understanding of change management processes and ensuring user adoption in large organizations.
Company
Gravity Infosolutions
We are providing the best implementation in Salesforce CRM with a group of prepared proficient in Salesforce cloud implementation.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Business Wire India
2022-02-09
Company data provided by crunchbase
