dscout · 2 days ago

Customer Research Advisor (Remote)

United States

Full-time

Remote

Entry Level

1+ years exp

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Consumer ResearchMarket Research

Growth Opportunities

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Responsibilities

Act as a true Dscout expert to train and educate clients on features and functionalities

Provide specific recommendations for clients’ research design on Dscout

Assist in running clients’ research projects on Dscout including planning, designing, recruiting, fielding, analysis, and client engagement

Assist in the creation of training and educational materials

Assist with billing and other administrative processes for clients

Provide support and guidance to research participants to ensure the information they share is helpful and that they enjoy participating

Act as a customer advocate by sharing client feedback internally to continuously improve Dscout’s product offerings

Qualification

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Client Relationship ManagementUser ResearchQualitative AnalysisProject Management

Required

BA/BS in design research, psychology, anthropology, sociology, market research, or a related field (or equivalent work experience)

1 - 4 years of professional experience (non-internship experience)

1 - 3 years of client facing or similar experience

Strong track record with client-facing responsibilities, with experience in client service and client relationship management

Strong track record of interpreting clients’ needs and meeting or exceeding their expectations

Strong project and time management skills; able to simultaneously manage multiple projects across multiple stakeholders

Established knowledge of and passion for user research, UX and/or consumer research

Interest or experience in conducting qualitative analysis

Naturally able to strike a balance between friendly and professional in communications

Able to work both collaboratively and independently

Flexible and eager to learn new things each and every day

Genuinely interested in research and technology: you're technically curious, you enjoy learning about new products, and you are fascinated about how things work

Curious and empathetic to others’ needs and circumstances

Highly organized, efficient and detail-oriented