Verizon · 1 day ago
Customer Sales and Service Representative
Fall River, MA
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of Verizon’s products and services to effectively service and retain customers.
Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
Responding to requests from customers about Verizon products and services.
Verifying service order accuracy and completeness and making corrections/changes, as needed.
Negotiating the collection of overdue bills.
Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
Managing various systems and work tools while engaging on the phone with customers.
Qualification
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Required
Superior sales and customer service skills.
Excitement for technology.
Ability to deliver an exceptional customer experience.
Ability to answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service.
Ability to instill confidence and loyalty in customers through thoughtful listening.
Knowledge of Verizon’s products and services to effectively service and retain customers.
Ability to identify customer needs and proactively offer products and services to meet monthly sales goals.
Ability to investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
Ability to respond to requests from customers about Verizon products and services.
Ability to verify service order accuracy and completeness and make corrections/changes as needed.
Ability to negotiate the collection of overdue bills.
Willingness to work evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
Ability to manage various systems and work tools while engaging on the phone with customers.
Ability to take a deep interest in learning about customers, business challenges and industry trends.
Ability to manage incidents and juggle multiple priorities.
Empathy and communication skills to diffuse sensitive situations.
Ownership of customer concerns and drive to provide exceptional customer service.
Ability to help customers stay connected to what matters the most.
Preferred
Related Associate Degree or 2+ years’ relevant experience.
Customer Service call center experience.
Previous collections experience.
Experience with selling products and services.
Customer service skills.
Demonstrated ability to communicate with detail and precision.
Company
Verizon
Verizon is a broadband and telecommunications company that provides information and entertainment services.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$30.1BKey Investors
U.S. Department of DefenseConnect Maryland
2022-09-16Grant· $11.5M
2022-07-11Grant· $0.08M
2022-03-18Grant· $11.8M
Leadership Team
Hans Vestberg
Chairman & CEO
Manon Brouillette
EVP & CEO
Recent News
2024-11-12
2024-11-01
Company data provided by crunchbase
