Be an early applicantLess than 25 applicants

Company

Five Star Call Centers · 23 hours ago

Customer Service (Appointment Setting)

United States

Full-time

Remote

Entry Level

$14.50/hr - $15.50/hr

1+ years exp

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Call Center

No H1B

Insider Connection @Five Star Call Centers

Discover valuable connections within the company who might provide insights and potential referrals.
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Responsibilities

Answer phones, schedule customers for service visits and assist customers with any/all inquiries. Provide focused, informed communication with confirmation of accuracy while setting and delivering expectations

Provide customer service relating to contract sales, sales promotions, and offers

Take incoming and outbound calls, process credit cards, offer service plans, schedule appointments, process refunds

Setup maintenance contract or extended warranties in the Del-Air computer database

Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days

Make outbound customer phone calls to follow up on service, coordinate scheduling, offer service plans etc

Ensure that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws

Access company and client resources provided to accurately handle the call

Seize opportunities to upsell products when they arise

Skillfully change from one task to another without loss of efficiency or composure

Be available at your desk, maintaining punctuality and attendance at all scheduled times

Remain positive and professional in all customer interactions

Flexibility to cross train as requested

Qualification

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Customer service experienceCall center experienceTyping 35 WPM

Required

Previous 1 year customer service or customer support experience required

Previous 1 year call center or office background experience required

Technical savvy (able to toggle between multiple browsers & systems using dual monitors)

Quick learner and able to work independently

Type 35 words per minute accurately

Strong phone and enthusiastic verbal communication skills along with active listening

Must be 18 years of age

A background check applicable with state and federal laws will be required

Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). Childcare for anyone 4 years of age and younger is required