Five Star Call Centers · 3 hours ago

Customer Service (Debit Card) - Temporary Day Shifts

Dallas, TX

Full-time

Remote

Entry Level

$14/hr - $15/hr

1+ years exp

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Call Center

Insider Connection @Five Star Call Centers

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Manage large amounts of inbound calls in a timely manner

Follow communication "scripts" when handling different topics

Identify customers' needs, clarify information, research and provide solutions and/or alternatives

Access company and client resources provided to accurately handle the call

Seize opportunities to upsell products when they arise

Skillfully change from one task to another without loss of efficiency or composure

Be available at your desk, maintaining punctuality and attendance at all scheduled times

Remain positive and professional in all customer interactions

Flexibility to cross train as requested

Qualification

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Customer service experiencePhone communication skillsCall center experienceBasic computer skillsTyping (20-25 wpm)Windows 8.1 / 10USB headsetIntel i5 Processor8GB MemoryDual monitors

Required

Basic computer skills

Quick learner and able to work independently

Type 20-25 words per minute accurately

Strong phone and verbal communication skills along with active listening

Must be 18 years of age

A background check applicable with state and federal laws will be required

Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

Processor: Intel® Core™ i5 5200 Series or greater

Memory: 8GB on Windows 8.1 / 10 64 bits

Screen Resolution: 1280x768 or higher, dual monitors required

USB headset

Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)

Firewall must be enabled (Will be checked prior to allowing login to system)