Confidential · 7 hours ago
Customer Service (Order Management)
United States
Contract
Remote
Entry Level
$24/hr - $25/hr
1+ years exp
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Responsibilities
Enter fax, phone, and email orders for multiple divisions into Oracle Order Management focusing on primarily nonstandard orders, this includes internal orders and government orders
Manage istore registration and inquiries
Respond to customer inquiries via phone, fax and email including making changes to existing orders, proof of delivery, order status, sales contact information, etc
Follow up to ensure appropriate documentation has been received or actions have been taken when necessary
Assist with other projects or departmental tasks as assigned
Work closely with internal customers on order status or inquiries
Qualification
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Required
Excellent multi-tasking and organizational skills
Highly proficient using a PC, the internet and MS Office applications especially Outlook
Advanced attention to details skills
Experience being in a call queue, and entering purchase orders into an order management system
Demonstrates the ability to communicate clearly and concisely, both orally and in writing
Must be able to demonstrate good time management and organizational skills, including the ability to multi-task
Positive, can-do attitude and the ability to work successfully in a team environment
Flexibility with regard to schedule during quarter end, or peak volume times is required
Punctual, regular and consistent attendance
HS Diploma required
1-2 year’s previous Customer Service or call center experience in a fast-paced manufacturing setting required.
Preferred
Oracle experience preferred
Associate or Bachelor’s degree preferred
Company
Confidential
Confidential is an IT services and IT consulting company that helps organizations grow.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Waseem Abu Dawod
CEO
E
Edwin Xiao
Chief Revenue Officer
Company data provided by crunchbase
