Protective Life · 21 hours ago

Customer Service - Contact Center

United States

Full-time

Remote

New Grad, Entry Level

$45K/yr - $55K/yr

0+ years exp

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Responsibilities

Provide exceptional customer service to both internal and external customers

Use effective questioning and listening skills to understand customer needs

Identify customer needs and respond accordingly

Investigates and proposes solutions to the caller. Follows through on action items needed to rectify customer concerns and/or questions.

Maintain a positive attitude and uphold our high customer service standards

Aim for one-call resolution, managing calls efficiently and effectively

Handle call transfers, messages, callbacks, holds, and interruptions effectively and with professionalism

Communicate the status of DBL and PFL claims clearly and effectively

Document all calls accurately

Refer complex calls to the Lead/Supervisor when necessary

Process emails

Meet production objectives and goals

Qualification

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