Be an early applicantLess than 25 applicants

Company

Oracle · 5 hours ago

Customer Service Acct Mgmt Cons 4- Support (Outside CA)

United States

Full-time

Remote

Mid Level

$87K/yr - $178K/yr

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Data GovernanceData Management

H1B Sponsor Likely

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Responsibilities

Main contact for Oracle customers.

Manages the contract, or delivery engagement as defined by Oracle Service Support (OSS).

Develops and maintains relationships with senior management across lines of business and third parties.

Plans and deploys support activities to ensure effective delivery within agreed budgetary constraints.

Advises the account on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures.

Assures and improves the quality of the service, and maintains accurate account information.

Communicates opportunities for customers to engage with Oracle such as technical events and business seminars.

Assists in the renewal of Support contracts, and contributes to pre-sales activities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Oracle Support ServicesCustomer Relationship ManagementContract ManagementTechnical Events CoordinationBusiness Seminars Coordination

Required

Develops and manages the Oracle Support relationship with a designated large account or small number of medium accounts throughout engagement.

Maximizes the customers’ use of Support Services, drives high degree of satisfaction and referenceability, and to protects and enhances Support revenue streams.

Main contact for Oracle customers.

Manages the contract, or delivery engagement as defined by Oracle Service Support (OSS).

Develops and maintains relationships with senior management across lines of business and third parties.

Plans and deploys support activities to ensure effective delivery within agreed budgetary constraints.

Advises the account on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures.

Assures and improves the quality of the service, and maintains accurate account information.

Communicates opportunities for customers to engage with Oracle such as technical events and business seminars.

Assists in the renewal of Support contracts, and contributes to pre-sales activities.

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com/

H1B Sponsorship

Oracle has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (794)

2022 (1124)

2021 (1049)

2020 (764)