Alfasigma USA, Inc. · 23 hours ago

Customer Service Agent- Dallas

Dallas, TX

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Achieves daily inbound and outbound call requirement based on team’s expectation

Responds to Inbound & Outbound calls in accordance with company standards – courteously and professionally.

Asks appropriate questions and listen actively while documenting required information in computer systems.

Establishes rapport and builds trust while assisting patients.

Identifies patient’s needs quickly and accurately

Uses services and available resources to convert inquiry calls to new customers

Escalates issues as necessary

Meets dialogue requirements according to Quality Assurance guidelines

Demonstrates regular and reliable attendance

Qualification

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Customer service experienceCall center experienceBi-lingual in SpanishHealthcare experienceMicrosoft Office SuiteWindows PC applicationsTime management skills

Required

High School diploma or equivalent required

Evident work ethic: ability to prioritize tasks, meet deadlines and work independently in a fast-paced remote environment.

Able to work under pressure

Excellent organizational, time management, and problem-solving skills

Excellent written, verbal and interpersonal communication skills

Familiarity with computer and Window PC applications, which includes the ability to navigate and learn new and complex computer system applications.

Proficient with Microsoft Office Suite (intermediate Word, Excel, Power Point, and Outlook)

Business process, problem identification, analysis and resolution management skills

Preferred

1-2 years of customer service and sales experience preferred (such as personal banking, real estate or a combination of retail sales, restaurant, and other business experience)

1-3 years of call center experience preferred, preferably in service/sales-oriented environment

Bi-lingual in Spanish desired.

Healthcare or pharmacy experience desirable.