nQ Zebraworks · 12 hours ago
Customer Service Agent
New Mexico, United States
Full-time
Remote
Entry Level
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Responsibilities
Triaging incoming support cases (phone/email)
Processing case entries and escalations
Following up with clients as needed
Monitoring the support box
Working on other tasks/projects as necessary
Qualification
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Required
The ability to take on a task from inception to completion with minimal direct supervision
A team player mentality
A quick and enthusiastic learner
Excellent internal and external communication skills via phone, email, and direct message
Time management and the skill to successfully manage multiple tasks/projects concurrently
Flexible and willing to accept a change in priorities
Ability to use available tools to report potential bugs, propose product enhancements, etc.
Preferred
Experience with enterprise level software
SQL
Basic troubleshooting
Benefits
Comprehensive benefits package
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401K
Paid Time Off
Paid Holidays
Company
nQ Zebraworks
NQ Zebraworks offers an application that specializes in print management, cost recovery, financial management, scanning, and routing.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$4.55MKey Investors
New Mexico Economic Development Department
2023-03-08Series Unknown· $4.47M
2022-06-03Grant· $0.08M
Leadership Team
Bill Bice
CEO
Benjamin Morin
CTO
Recent News
2023-03-09
Albuquerque Business First
2022-06-10
Company data provided by crunchbase
