The Hair Shop · 4 hours ago

Customer Service Agent Tier 1

Full-time

Remote

Entry Level

$16.04/hr - $23/hr

2+ years exp

Maximize your interview chances

Consumer GoodsFashion

Growth Opportunities

Insider Connection @The Hair Shop

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Maintain a positive, calm, and professional attitude towards customers

Respond promptly to high volume of incoming calls and tickets

Process orders, edits, and returns accurately using multiple systems (customer service, ecommerce, and inventory software)

Stay up to date on available product offerings & services to guide customers through purchasing

Intake customer complaints and escalate issues to proper channels

Build trustworthy & long-term customer relationships through open and honest communication

Meet personal/team call & ticket handling quotas

Place outbound calls as needed for follow up and resolution

Communicate effectively & professionally with cross-functional teams (internal & external)

Follow communication procedures, guidelines, and policies

Go above and beyond to ensure complete customer satisfaction

Any other duties assigned by management.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call Center ExperienceCustomer Service ExperienceE-commerce SystemsFulfillment SystemsZendeskRelationship Building