Be an early applicantLess than 25 applicants

Company

Oracle · 7 hours ago

Customer Service Analyst 3-Support

United States

Full-time

Remote

Mid Level

$27.07/hr - $54.13/hr

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Data GovernanceData Management

H1B Sponsor Likely

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Responsibilities

Regularly update the Senior Manager on project statuses, open items, and upcoming priorities.

Continuously learn and become a knowledge expert in existing functionalities and upcoming enhancements across OPERA Cloud products.

Create and support documentation requirements, including both written and video materials for both internal and external use.

Follow product launches and new functionality releases, communicate their functionalities and benefits to the wider team.

Complete testing of new functionalities, report defects to the relevant teams, and ensure quality assurance.

Tracking and regular review of open development tickets, collaborating with Support, Development, and Strategy teams, and updating the management team on key items.

Track root cause analyses (RCAs) and collaborate to ensure lessons learned are implemented.

Provide technical assistance to the Project, Support and Implementation & Services Managers and their teams.

Evaluate unique customer requirements and work with internal teams to identify solutions.

Collaborate with the Services team and assist with data or technical requests.

Assist in planning for and implementing new systems and integrations, including building documentation and training teams.

Plan and execute training programs with various teams, tailoring content based on requirements and audience.

Manage team test environments, coordinating access and enforcing usability standards.

Initiate and execute process improvements, documenting best practices for system use.

Recognize customer requirements and opportunities to enhance satisfaction and usability of applications.

Collaborate with Oracle teams, providing knowledge and tools to support requirements in other teams.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

OPERA CloudTechnical assistanceSystem integrationTraining programsProcess improvementDocumentation skillsRoot cause analysisCustomer needs assessment

Required

Good understanding of customer needs, implementation and support processes.

Ability to evaluate and document technical items relating to system functionalities and procedures.

Experience in training colleagues on new and existing functionalities.

Ability to deliver technical assistance and solutions to colleagues.

Experience in maintaining and improving application functionalities.

Ability to identify areas for increased efficiency and provide assistance with implementing initiatives towards scalable practices.

Ability to create and support documentation requirements, including both written and video materials for both internal and external use.

Experience in completing testing of new functionalities and reporting defects to the relevant teams.

Ability to track root cause analyses (RCAs) and collaborate to ensure lessons learned are implemented.

Experience in providing technical assistance to Project, Support and Implementation & Services Managers and their teams.

Ability to evaluate unique customer requirements and work with internal teams to identify solutions.

Experience in collaborating with the Services team and assisting with data or technical requests.

Ability to assist in planning for and implementing new systems and integrations, including building documentation and training teams.

Experience in planning and executing training programs with various teams, tailoring content based on requirements and audience.

Ability to manage team test environments, coordinating access and enforcing usability standards.

Experience in initiating and executing process improvements, documenting best practices for system use.

Ability to recognize customer requirements and opportunities to enhance satisfaction and usability of applications.

Experience in collaborating with Oracle teams, providing knowledge and tools to support requirements in other teams.

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com/

H1B Sponsorship

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Trends of Total Sponsorships

2023 (794)

2022 (1124)

2021 (1049)

2020 (764)