32 applicants

Company

AAA-The Auto Club Group · 4 hours ago

Customer Service & Sales Rep

United States

Full-time

Remote

Entry Level

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Responsibilities

Providing world-class, member-focused premier service in a high-volume, fast-paced call center environment, utilizing PC, internet, and ACD phone technology.

Responds to member inquiries and refer to licensed service agents when appropriate.

Provides cashiering services to members, including taking insurance payments, sending documents, and other administrative tasks.

Completes membership and approved insurance transactions and endorsements and resolves billing questions and concerns.

Promotes Auto Club Group products and services following established guidelines.

Makes outbound follow-up calls to customers in response to questions or complaints.

Responds to inquiries from sales reps, insureds, mortgage companies, and other sources regarding existing policies.

May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

PC proficiencyCash handlingMathematical calculationsMicrosoft OfficeVirtual work environmentSales promotion

Required

High School diploma or equivalent

Successful completion of Branded Premier Service Training

May be required to attain and maintain state membership licenses as appropriate by the department

Providing a high level of customer-focused service

Competently entering information on various screens using a PC keyboard

Navigating through a PC Windows environment, including accessing information from multiple applications

Managing and navigating multiple sources of information and applying them as needed

Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.)

Basic mathematical calculations to accurately perform monetary transactions

Productively work in a virtual environment with a designated work location free of distractions

Work and communicate effectively (verbal and written) with others in a virtual work environment

Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service

Work under pressure in a high-volume, fast-paced customer service environment

Complete appropriate training relative to all company products and services

Present complex information in a clear, concise manner

Maintain accurate records

Read, comprehend, and communicate clearly and concisely in the work environment and with the public

Demonstrate effective use of time management

Demonstrate strong skills in the use of PC applications such as Microsoft Office

Promote the sale of all company insurance and membership products

Achieve goals and other performance expectations as defined by management

Preferred

Ability to attain and maintain any Property, Casualty, Life, and Health insurance license for any member state as appropriate in the designated time frame provided by the department.

Demonstrate basic insurance and product knowledge with a high level of technical skills.