Peaceful Valley Farm & Garden Supply ยท 2 days ago
Customer Service & Sales Representative - Garden Website Call Center
United States
Full-time
Remote
Entry Level
$18/hr - $19/hr
1+ years exp
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Responsibilities
Providing exceptional customer service and driving sales through phone-based and electronic interactions.
Handling inbound and outbound calls/emails/tickets to address customer inquiries around sales, returns, and resolving order issues.
Processing orders, preparing estimates, and recommending suitable products or services to meet customer needs.
Qualification
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Required
Customer focus and empathy; excellent customer relationship skills via phone & email
Accuracy and attention to detail is essential
Computer literacy and multi-tasking required; will work in multiple databases to track orders, process payments and review inventory
Ability to quickly problem solve, meet deadlines and work in a fast-paced environment
Patience and adaptability under pressure
Self-motivated and organized
Team-oriented with a collaborative spirit
Goal-oriented with a commitment to achieving targets
Education: Associate (Required)
Experience: Call Center Customer Service Management: 1 year (Required)
Experience: Retail sales: 1 year (Required)
Preferred
Knowledge of and/or interest in gardening and organic products is very helpful
Benefits
Generous paid time off
401(k) plan
Health insurance (medical, dental, vision, chiropractic)
Employee store discounts
Safe, enjoyable working environment
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Peaceful Valley Farm & Garden Supply
We're the largest independent U.S.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
