Hitachi Energy · 4 hours ago

Customer Service Associate – International Contract Management

Remote - Pennsylvania, United States of America

Full-time, Contract

Remote

Entry Level

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EnergyManufacturing

No H1B

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Responsibilities

Manage contents of contracts for specific details to ensure compliance to corporate policies as well as national & foreign government regulations.

Manage contracts from order-entry process until product is delivered to the customer and payment is received.

Expedite all orders for necessary documentation, i.e. Import License, Export License, Letters of Credit, Inspection Authorization, etc.

Prepare all necessary shipping documentation, i.e. Invoice, Packing List, Certificate of Origin, USMCA Certificate, all documentation required on a Letter of Credit, etc.

Maintain vast relationships within HITACHI and among external parties (e.g. banks, steamship lines, freight forwarders, packers, customers, etc.) to provide our customer with the highest quality customer service.

Utilize HITACHI’s tools and processes, including product configuration tools, order entry & invoicing systems, etc.

Responsible for order tracking and assurance of on-time customer delivery.

Work with HITACHI Logistics on export arrangements.

Invoice the customer for HITACHI factories in accordance with INCO Terms.

Additional duties may be assigned, as needed.

Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

International Trade TermsU.S. trade complianceExport ComplianceINCO termsMicrosoft OfficeSAPCustomer Relationship ManagementB2B customer supportPleasant personality

Required

Bachelor’s Degree in Business, Marketing, or related fields.

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

Recent experience working with international transportation operations, especially with Export Compliance.

Knowledge of INCO terms.

Previous experience with business-to-business (B2B) customer support; international client support experience is preferred.

Knowledge and skill in utilization of computer databases applications, & systems – efficiency using MS-Office (Excel, Word, PowerPoint, etc.) is necessary.

Experience using Customer Relationship Management.