Apria ยท 2 hours ago
Customer Service Associate
Remote - Ohio
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Answer high-volume inbound customer calls via an automated phone system
Make outbound calls to patients, referrals, and sales as needed
Utilize resources to troubleshoot and resolve patient issues
Use full product knowledge of at least two Byram therapies to service patients
Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
Consistently meet and attain required Key Performance Indicators (KPIs)
Perform other duties as required
Qualification
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Required
High School Diploma or equivalent required
1-2 years of customer service experience required
Excellent written and verbal communication skills
Proficient with MS Office and the ability to navigate multiple platforms
Ability to learn Byram products and therapies
Strong customer service skills with the ability to resolve patient concerns
Demonstrate soft skills to enhance patient experience
Preferred
Call center experience preferred
Benefits
Medical, dental, and vision insurance, available on first working day
401(k), eligibility after one year of service
Employee stock purchase plan
Tuition reimbursement
Company
Apria
Apria is a leading provider of home healthcare equipment and related services across the USA, offering a comprehensive range of products and services for in-home care and delivery of respiratory therapy, obstructive sleep apnea treatment, and negative pressure wound therapy, along with additional equipment and services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-01-10Acquired
2021-02-10IPO
Leadership Team
D
Daniel Starck
CEO
Recent News
2024-04-06
Company data provided by crunchbase
