Technology Engineering and Construction · 17 hours ago
Customer Service Associate
United States
Full-time
Remote
Entry Level
$43K/yr - $51K/yr
Maximize your interview chancesEnvironmental Services
U.S. Citizen Only
Insider Connection @Technology Engineering and Construction
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Serve as the first point of contact for customers, answering questions and resolving concerns via phone, email, or live chat.
Assist customers with product inquiries, order status, returns, exchanges, and shipping details, ensuring a smooth and timely resolution.
Effectively handle customer complaints, issues, or service inquiries and escalate to the appropriate department when necessary.
Develop and maintain a strong understanding of our products, services, and processes to provide accurate information to customers.
Accurately input and maintain customer information in the company database and ensure all records are up-to-date.
Work closely with other departments such as Sales, Shipping, and Technical Support to ensure seamless service and customer satisfaction.
Gather customer feedback to help improve products, services, and overall customer experience.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
High school diploma or equivalent
Proven experience in customer service or a similar role, preferably in a technical or product-based industry
Strong communication skills, both verbal and written
Proficiency in Microsoft Office Suite and customer management software
Ability to multi-task and manage time effectively in a fast-paced environment
Excellent problem-solving skills and a customer-centric attitude
Patience, empathy, and a professional demeanor when interacting with customers
Attention to detail and accuracy
Preferred
Bachelor’s degree
Company
Technology Engineering and Construction
TEC is a vertically integrated petroleum industry engineering and construction services company.
Founded in 1998
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
