200+ applicants
Quantix · 2 days ago
Customer Service Business Process Analyst
Houston, TX
Full-time
Onsite
Mid, Senior Level
5+ years exp
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Hiring Manager
J. Hernandez
Insider Connection @Quantix
Responsibilities
Identify, analyze and implement opportunities for process improvement to enhance efficiency, reduce costs and improve quality.
Lead cross-functional teams in the development and execution of continuous improvement projects.
Develop and maintain metrics to track the effectiveness of improvement initiatives.
Evaluate and implement new technologies and automation solutions to streamline processes and enhance productivity.
Collaborate with IT and other departments to integrate new tools and systems.
Design and document business processes to ensure alignment with organizational goals and best practices.
Conduct process mapping and analysis to identify inefficiencies and develop improvement strategies.
Ensure process changes are communicated effectively and all stakeholders are trained accordingly.
Manage projects from initiation to completion, ensuring they are delivered on time and within scope!
Work closely with various teams to understand their needs and provide solutions that enhance their workflow.
Foster a culture of continuous improvement and innovation within the department.
Qualification
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Required
5 years of experience in Transport Customer Service Role
Ability to learn and practice procedures when trained
Strong communication and interpersonal skills with the ability to work effectively with all levels of the department
Excellent time management skills
Excellent analytical, problem-solving and decision-making skills
Detail oriented
Demonstrate comfort with uncertainty or ambiguity and exhibit a bias for action
Ability to work in a team environment, cultivate strong relationships, and work independently
Ability to stay calm, positive, helpful, and optimistic in a fast-paced, sometimes stressful environment
Computer proficiency, Microsoft products, and the ability to quickly learn new applications
Fluent in English both in speech and writing
TMS experience
Company
Quantix
Quantix is a transportation company that provides transportation, packaging, and supply chain management services.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-05-07Acquired· by Wind Point Partners
Leadership Team
Christopher Black
Chief Financial Officer
Jason Bates
Executive Vice President & Chief Financial Officer
Company data provided by crunchbase
