CarMax · 4 hours ago

Customer Service Consultant - (4 days remote, 1 day on-site) - Richmond

Richmond, VA

Full-time

Remote

Entry Level

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Insider Connection @CarMax

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase

Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs

Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.

Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience

Mentor others as your skillset expands

Achieve sales targets while providing an iconic customer experience

Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

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