Retail Reinvented ยท 9 hours ago
Customer Service eCommerce Associate
Los Angeles
Full-time
Remote
Entry Level
$52K/yr - $55K/yr
1+ years exp
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Responsibilities
Providing phone, chat, and e-mail support to retail customers.
Providing product and service information and resolving product and service problems of retail customers.
Basic math skills to support customer orders and sales adjustments
Logging customer calls and annotating customer chat interactions
Receiving and placing customer service telephone calls
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
Resolving customer complaints, managing database records, drafting status reports on customer service issues
Data entry and research as required to troubleshoot customer problems
Qualification
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Required
High School Diploma or GED.
At least one year of customer service experience.
Independent and a self-starter; can monitor responsibilities, research new concepts as needed, and proactively determine and begin next steps.
Communicates clearly through written and spoken word.
Experience managing orders, returns, exchanges and other transactions on eCommerce platforms
Ability to multi-task and handle multiple projects while delivering quality performance.
Basic math skills to support customer orders and sales adjustments.
Preferred
Experience in consumer electronics, especially the computer industry
Company
Retail Reinvented
Reinvent your e-commerce business plan with our team of e-commerce professionals.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Perry David-Preston
Founder & CEO
Company data provided by crunchbase
