CVS Health · 2 days ago

Customer Service Member Services- (Remote West Coast)

Phoenix, AZ

Full-time

Remote

New Grad, Entry Level

$17/hr - $35.29/hr

0+ years exp

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Responsibilities

Responds to incoming inquiries via phone, email, or chat, providing prompt and helpful responses to customer questions, issues, and/or concerns.

Assists customers with technical or product-related issues by guiding them through troubleshooting steps to resolve problems effectively.

Helps process customer orders, track shipments, and facilitate returns or exchanges, including addressing any issues related to billing, shipping, or payment.

Instructs customers on how to use products or services most effectively, offering tips, answering frequently asked questions, and providing step-by-step instructions when needed.

Maintains records of customer interactions, including inquiries, complaints, and resolutions, to track trends, identify areas for improvement, and provide a comprehensive customer history for future reference.

Identifies current inefficiencies, seeking input from relevant stakeholders and implementing effective solutions to successfully enhance the company's competitive advantage in the industry.

Escalates issues to management or specialized departments for further investigation and resolution when customer problems cannot be resolved immediately.

Assists new employees by providing guidance, sharing knowledge, and ensuring they understand certain processes and procedures.

Contributes to the delivery of Customer Service onboarding orientations, training programs, in-services, and other programs as required.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call Center ExperienceCertified Patient Care RepresentativeTechnical TroubleshootingBilingual