Pearson · 4 hours ago

Customer Service Operations Support Analyst

United States

Full-time

Remote

Entry, Mid Level

$63K/yr - $68K/yr

2+ years exp

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Responsibilities

With guidance as needed from leaders of Accommodations Accessibility and Disability Services team, make decisions on routine accommodations requests; escalate complex cases for review.

Provide support to candidates who need assistance or clarification about accommodations decisions or the process of requesting accommodations; email as well as phone support.

Work on multiple candidate initiatives/projects that involve coordinating with candidates, clients, test channel, and internal stakeholders to deliver requested accommodations that provide equal access to testing.

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Americans With Disabilities Act (ADA)Customer service experienceMS Office SuiteConflict managementDisabilitiesVirtual meeting applicationsDatabase applicationsPositive customer relationships

Required

Bachelor’s degree required in special education, learning disabilities, psychiatric nursing, social work, or a related field in the area of disabilities

2+ years of experience in a corporate, education, or mental health services workplace required

Working knowledge of the Americans With Disabilities Act (ADA) and related disability laws

Ability to exercise discretion in handling confidential written material

Excellent interpersonal, verbal, and written communication skills

Ability to develop and maintain a positive customer relationships

Effective conflict management skills

Effective time management, organizational, and planning skills

Strong attention to detail

Ability to communicate professionally with diverse populations using tact and empathy

Proficient in MS Office Suite applications, virtual meeting applications, and database applications

Ability to work independently or with minimal supervision