The Hartford · 9 hours ago

Customer Service Relationship Specialist

Greater Hartford

Full-time

Remote

Entry Level

$41K/yr - $61K/yr

Maximize your interview chances

Auto InsuranceCommercial Insurance

Insider Connection @The Hartford

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Promote digital self service capabilities.

Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

Assisting customers over the phone .

Must have the ability to learn insurance product and processes in training environment .

Required to commit to the training and work schedule .

Have a dedicated workspace free from distractions during work and training hours .

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceCall center experienceCritical thinking skillsSpanish bilingualNavigate multiple programs

Required

A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field

Ability to work in a fast-paced complex environment while navigating multiple programs.

Problem solving and critical thinking skills with strong attention to detail.

Excellent communication skills with ability to empathize with customers and colleagues.

Adaptability

High School Diploma or equivalent experience required.

Internet: high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; minimum upload/download speeds of 10Mbps/100 Mbps will be required.