Be an early applicantLess than 25 applicants

Company

Armacell · 4 hours ago

Customer Service Rep

North Carolina, United States

Full-time

Remote

Mid Level

$20/hr - $22/hr

3+ years exp

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Hiring Manager

Kelsey Walter

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Responsibilities

Processes orders and invoices correctly and in timely manner.

Handles customer complaints, provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.

Provide recommendations for process improvements.

Operates as the liaison between internal and external expectations.

Able to identify and assess customers' needs to achieve satisfaction.

Promotes products and services to customers and responds to technical questions.

Confirm and double check pricing to assist with not having any billing discrepancies, leading to a smooth process and ultimate Customer Experience.

Salesforce Cases for shipping errors and discrepancy. Entering the cases and QMS and following back on them to make sure updated and able to close out.

Review monthly financial report for accuracy and contact customer as needed.

Schedule shipments and deliveries. Assist with communication between third party logistics and customer.

Perform consistently and deliver value added services to our customers with the highest level of quality exceeding customer expectations.

Single point of contact for customers/the voice of the customer for all post order transactions

Have knowledge of the customer; identify and predict customer needs.

Develops on-going positive relationships with customers.

Qualification

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Customer service experienceSAP proficiencyMicrosoft Office applications

Required

Minimum of a High School Diploma or GED required.

Minimum 3-5 years of related work experience in a customer service environment.

Possesses professional written and verbal communication skills with excellent telephone etiquette.

Proficiency in SAP with knowledge of Microsoft Office applications.

Can work independently and multi-task in faced paced environment.

Demonstrated problem solving capability.

Benefits

Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & wellbeing.

Financial programs such as 401(k), life insurance, short & long- term disability coverage, and opportunities for performance-based salary incentive programs.

Generous paid time off including 11 holidays and 120 hours of PTO.

Training and educational resources on our personalized learning management system.

Giving & volunteer opportunities, and discounts on retail products, services & experiences.