Sonrava Health · 9 hours ago

Customer Service Rep

Birmingham, AL

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Effectively communicate with customers who need to complete dental treatment or have questions regarding dental needs into scheduling appointments

Handle high volume of calls regarding Denti-Cal

Effectively navigate systems to lookup existing customer information in our databases

Aggressive outbound calls efforts and follow ups on any missed and cancelled appointments

Foster a strong, professional and positive communication with all peers and customers

Outbound SSR candidates should surpass quality assurance, productivity and dependability expectations

Follow best practices and adherence to pre-approved procedures in escalating patient concerns

Educate new and existing customers of any available plans, products and services

Ability to multi-task, this includes knowledge of multiple plans and different levels of benefits within each plan

Use of analysis and solid commitment to solve customer problems, includes working independently and make solid decisions

Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions

Willing to have fun and engage in a high energy and collaborative work environment, accessible and knowledgeable Leadership Team

Ability to remain focused and productive each day though tasks may be repetitive

Qualification

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